Shipping policy

Shipping & Delivery Policy

Last updated: 21 October 2026

Alma Latina Store Limited currently offers delivery within the United Kingdom. The available carrier services, delivery costs and estimated dispatch dates are shown during checkout where applicable.

1. Processing and delivery estimates

We normally prepare and dispatch orders within 1–2 working days. Standard delivery then generally takes a further 2–3 working days in transit, giving an overall typical estimate of 3–5 working days after ordering. These are estimates, not guaranteed delivery dates. Bank holidays, service availability, severe weather and destination may affect timings. Working days ordinarily mean Monday to Friday excluding UK bank holidays.

When Express delivery is offered, it is an upgraded delivery service but is not a guaranteed next-day delivery promise unless expressly stated at checkout.

2. Delivery prices and free delivery

Free UK Standard Delivery is offered on eligible orders of £50 or more, across brands and products sold by Alma Latina Store Limited, subject to the service being available at checkout.

For orders below £50, the standard delivery charges ordinarily configured are:

• Up to 1 kg: £2.99.
• 1.01 kg to 2 kg: £3.99.
• 2.01 kg to 10 kg: £5.99.

Where available, Express delivery is ordinarily £3.99 for parcels up to 1 kg and £4.99 for parcels from 1.01 kg to 2 kg. The final available service and any applicable delivery price will be shown clearly before you place your order; we will not charge you a delivery fee that you have not agreed to. If a suitable delivery rate is unavailable, please contact us.

3. Tracking and address details

Once your order is dispatched, we normally send a dispatch notification with tracking information if provided by the carrier. Please check your delivery details at checkout. If an address is incorrect or incomplete, contact us promptly. If a parcel must be redelivered because of an error in the address you supplied, a reasonable evidenced additional charge may apply where legally permitted and agreed in advance; there are no automatic penalties.

4. Delays, missing parcels and responsibility

We remain responsible for delivery to you as required by law. Risk normally passes to you only when you or a person you identify takes physical possession of the goods, subject to any legal exception. Please contact us if tracking is disputed, goods arrive damaged, or an order is late or missing. We will investigate with the carrier and provide any replacement, refund or other remedy required by law.

Unless a different delivery period was agreed, the law generally requires delivery without undue delay and within 30 days. If the goods cannot be delivered as agreed, your statutory cancellation and refund rights apply. Estimated delivery times do not remove these rights.

5. Out-of-stock items and amendments

If an ordered item becomes unavailable, we will contact you about the available options and promptly refund any item we cannot supply. We will not substitute products without your express agreement. Where a stock shortage caused by us reduces the remaining value of an order below the free-delivery threshold, we will not retrospectively add a delivery charge to an order originally qualifying for free delivery.

We will try to accommodate changes or cancellations before dispatch, where operationally possible. After dispatch, our Returns & Refunds Policy explains the applicable rights and procedures.

6. Contact

Alma Latina Store Limited, 4 Fontmell Close, Swindon, England SN25 2PE, United Kingdom.
Email: support@almalatina.co.uk

For change-of-mind or faulty goods returns, see our Returns & Refunds Policy.