For eligible products, we offer an additional voluntary 28-day change-of-mind returns service, measured from receipt of your order. It is separate from your statutory rights. Please read our Returns & Refunds Policy for conditions and exceptions.

Email support@almalatina.co.uk with your order number. We aim to respond within three working days with instructions. Under our voluntary service, please dispatch eligible returned goods within 14 calendar days of telling us you wish to return them.

Our additional voluntary returns service generally requires qualifying beauty products to be unused, with any original protective or hygiene seals intact, and swimwear to be unworn with labels and hygiene liners attached. Statutory cancellation exceptions depend on the particular goods and circumstances; opening a product does not automatically remove all consumer rights. Faulty or misdescribed goods remain covered by law.

For eligible online purchases, you normally have 14 calendar days after receipt to notify us of cancellation and a further 14 calendar days to return the goods. Legal exceptions may apply. This right is separate from our additional voluntary 28-day service. See our Returns & Refunds Policy.

For change-of-mind returns, the customer generally pays direct return postage where legally permitted and properly disclosed. We cover reasonable return costs where required by law, including relevant faulty, damaged or incorrectly supplied goods.

For statutory cancellations, we reimburse within the applicable legal deadline, generally no later than 14 days after receiving the goods back or evidence that they have been sent back, as the law provides. For eligible voluntary returns outside the statutory period, we aim to refund within five working days after receipt and inspection. Refunds normally go to the original payment method.

Please contact us to discuss an exchange. Exchanges depend on stock and operational availability. No general 30-day exchange guarantee is offered; your statutory rights remain unaffected.