Refund & Returns

We hope you love your purchase!

If something isn't quite right, we're here to help. We want shopping with Alma Latina Store Limited to be simple and worry-free.

As long as your item is in its original condition and meets the requirements below, we'll be happy to assist with your return.

Please note that nothing in this policy affects your statutory consumer rights.

Returning an Unwanted Item

If you've changed your mind, you can request a return within 28 days of receiving your order.

To be eligible for a refund, your item must be:

• Unused and unworn

• In its original packaging

• With all tags attached

• With any hygiene or protective seals fully intact

Once we receive and inspect your return, we'll issue your refund to your original payment method.

We aim to process all approved refunds within 14 days of receiving your returned item.

If you're unable to return your item within the stated timeframe due to exceptional circumstances, please contact us. We'll review your request individually.

Items That Cannot Be Returned

For hygiene and customer safety, we cannot accept returns on the following items unless they arrive damaged, faulty, or incorrect:

• Opened or used cosmetics, skincare, body care, haircare, or fragrance products

• Products with broken or removed hygiene seals

• Underwear with the hygiene seal removed or labels detached

• Swimwear with the hygiene seal removed or labels detached

• Gift cards

• Clearance or final sale items (where permitted by law)

Damaged, Faulty or Incorrect Items

We're very sorry if your order doesn't arrive in perfect condition.

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the item and packaging

Once reviewed, we'll arrange one of the following at no extra cost:

• A replacement

• A full refund

• A partial refund, where appropriate

How to Return an Item

Returning an item is easy.

Step 1
Contact us within 28 days of receiving your order and include your order number and reason for the return.

Step 2
We'll send you our return instructions, including the return address.

Step 3
Securely package your item and obtain proof of postage. We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Step 4
Once your return has been received and inspected, we'll process your refund if the return meets our policy requirements.

Exchanges

Need a different size or product? We'd be happy to help.

To arrange an exchange:

• Contact us before returning your item.

• We'll explain the exchange process and provide the return instructions.

If your new item costs more, you'll simply pay the difference.

If it costs less, we'll refund the difference.

Unless the original item is faulty or incorrect, customers are responsible for the postage costs involved in exchanges.

Need Help?

If you have any questions about your order or our returns policy, please contact our Customer Support team.

We're always happy to help and aim to respond within 2 business days.