For hygiene and safety reasons, we cannot accept returns of cosmetics, skincare, body care, hair care, fragrances, or other personal care products if they have been opened, used, or if the protective seal has been broken.

You may return a product if:

• It is unused and unopened.
• It is in its original packaging with any safety seals intact.
• You contact us within 14 days of receiving your order (UK and EU consumer rights).
• The item must be returned within 14 days of notifying us of your intention to cancel.

The customer is responsible for return postage costs unless the item is faulty, damaged, or sent incorrectly.

Non-Returnable Items

The following items cannot be returned unless they have arrived damaged.

• Opened or used cosmetics
• Skincare products
• Hair care products
• Fragrances and perfumes
• Body care products
• Products with broken hygiene seals
• Gift cards
• Clearance or final sale items (where permitted by law)

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

If the issue is confirmed, we will provide one of the following at no additional cost:

• A replacement
• A full refund
• A partial refund, where appropriate